Choose an Upgrade and Support Plan that's right for you!

​TrueProp customers can make the most of their investment with our Maintenance, Support, and Update (MSU) program.

Basic

Ideal for the business who is tech-savvy, wants to work at their own pace, and prefers solving their own problems.

$850.00

per year
*You can upgrade to Essential or Performance at anytime.
MOST POPULAR

Essential

Best for those who want more personal interaction and in-depth assistance.

$1,250.00

per year
Everything in Basic plus…

Performance

Suitable for those who want readily available expert product advice and service support.

$1,950.00

per year
Everything in Essential plus…

User requirements for technical support vary depending on experience, priorities, and schedule. So, we offer three tiers of 12-month technical support options. (Note that these are based on a calendar year).

TrueProp customers can make the most of their investment with our Maintenance, Support, and Update (MSU) program.

Your purchase of TrueProp gives you a Perpetual Lifetime License for the version that you acquired. For example, if you purchased TrueProp in 2024, you will be entitled to run TrueProp 2024 without expiration or interruption. ​

Be the forerunner. Stay current and stay competitive by purchasing the MSU subscription. Having access to the most robust new features and personalized customer support maximizes the value of your software. With an active subscription, a software upgrade and program updates are provided for the entire year. We will contact you at the end of each year to remind you that the next upgrade is available.

"As always, you provide superior support in a timely fashion!"
Kevin Mitchell
Frank & Jimmie's Propeller (Fort Lauderdale)

Frequently Asked Questions

Program updates are a big part of our commitment to user support. It is just not possible to provide technical support for out-of-date versions for users whose subscription has lapsed.
Users whose subscription has lapsed and are running a non-current version can purchase a subscription, but will also have to pay a “catch-up fee” equal to the current Basic subscription price ($850) for the number of years that have lapsed. For example, a user still running the 2023 version in 2025 can purchase their choice of a subscription tier (say, $1250 for the Essential tier for 2025), plus a mandatory “catch-up fee” for the lapsed year (an additional $850 for 2024).
The MSU subscription provides 12 months of support and updates for a calendar year. For users running an old version without an active MSU subscription, a “catch-up” fee brings you to the same version as those users that have a current subscription.
In this case, you are required to pay a catch-up fee for each year lapsed. For instance, if you are running TrueProp 2022 and would like to upgrade to TrueProp 2025, you are required to pay a catch-up fee of $850 for 2023 + $850 for 2024 = total catch-up fee of $1700.

Compare Plans

Basic
Essentials
Performance
Email support
Website FAQs
Tips on how to manage a ​problem
Help File access
Access to tutorial library
Priority email support
Priority telephone/messaging support​
Personalized connection​
Video library​
Replacement parts
Early access to new features​
Remote desktop access sessions ​​​
$850.00

per year

$1,250.00

per year

$1,950.00

per year